Hotel General Manager

Job Types:

Full-time - In Person

Pay: $65k - $75k

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Job Overview:

The Bishop Hotel is an all-suite, historic, boutique property located downtown Port Townsend, WA. We are seeking a dynamic and experienced General Manager to oversee the daily operations of our establishment. The ideal candidate will possess a strong background in the hospitality industry, particularly in hotel management and casual to fine dining environments. This role requires exceptional leadership skills, a commitment to customer service excellence, and the ability to manage a diverse team effectively. Our General Manager will be responsible for ensuring the smooth operation of all hotel departments, enhancing guest satisfaction, and driving revenue growth.

Duties:

• Lead and manage all hotel departments, ensuring high standards of service and guest satisfaction.
• Oversee front desk operations, including check-in/check-out processes and phone systems management.
• Develop and implement strategies to enhance guest relations and improve overall service quality.
• Manage human resources functions, including hiring, training, and performance evaluations of staff members.
• Monitor financial performance, budgets, and inventory management to ensure operational efficiency.
• Maintain compliance with health and safety regulations while promoting a safe environment for guests and employees.
• Collaborate with marketing team to promote the hotel’s services and special events effectively.
• Address guest complaints or concerns promptly to ensure a positive resolution.
• Foster a culture of teamwork, professionalism, and high morale among staff members.
• Qualifications
• Proven experience in hospitality management or hotel management roles.
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• Excellent phone etiquette and communication skills.
• Demonstrated expertise in guest relations with a focus on customer service excellence.
• Familiarity with front desk operations and relevant software systems is essential.
• Strong organizational skills with attention to detail in managing multiple tasks effectively.
• Join our team as we strive to provide an unforgettable experience for our guests while fostering a positive work environment for our employees. We look forward to welcoming a dedicated Hotel General Manager who shares our commitment to excellence in hospitality.